Delete your toog ai business account
How to delete your account in the app
- Open the toog ai business app and sign in.
- Tap More, then Delete account.
- Read what is deleted and what is kept.
- Type DELETE and tap Delete my account.
You are signed out at once and cannot sign in to this account again. Your data is removed within 24 hours.
If you can't use the app
E-mail support@listing.toog.ai with the subject "Delete my account" from the e-mail address of your account, or give the mobile number you sign in with. To be completed: Lead to confirm how the support team checks that the request comes from the account owner and how it carries out the deletion (no back-office deletion step is built yet), and the answer time.
What is deleted
- Your account: mobile number, e-mail, name and sign-in (also removed from Firebase Authentication).
- Your business profile, logo, studio settings and saved models.
- Products in the app, photos and photoshoots (including every stored copy of the files).
- Posts history, schedules, drafts, reach figures and notifications.
- Ad campaigns and their results.
- Channel connections: we withdraw the app's access to your Facebook Page and Instagram, Google Business Profile, Google Ads, Shopify shop and, if you used it, Sign in with Apple.
- Your wallet balance, support requests and their screenshots, and your phone's push token.
What is kept
- Recharge and credit records, for 8 years under GST law. They hold no name, phone number, e-mail or GSTIN; their free-text notes are blanked.
- Receipts in the payment portal stay with the portal.
- Products already on Shopify stay there, and posts already published on Facebook, Instagram or Google stay on those platforms. Delete them there if you want them removed.
- Records of our support team's actions, with IDs only and no personal details, for 3 years.
- Backup copies of the database age out within 7 days.
Running ads
Running ads are stopped on Meta and Google before your account is deleted. If we can't reach Meta or Google, stop them in Meta Ads Manager or Google Ads; an ad we could not stop still ends on its end date.
Unused credits
To be completed: Lead / lawyer to state what happens to unused purchased credits when an account is deleted (the app does not refund them today).
More information
See the Privacy notice for how long other data is kept, or e-mail support@listing.toog.ai.